Returns and exchanges
Every FirstWeft piece is made to order, so we cannot accept returns or exchanges for a change of mind, a buyer spelling typo or a size that does not fit. Please check the size guide and live name preview on the product page before you order.
If your order arrives damaged, misprinted or defective, or you received the wrong item or size, email hello@firstweft.com within 30 days of delivery with your order number and a photo of the problem. We will send a free replacement or give you a full refund. You do not need to send the item back.
The full terms are in our Refund policy.
Where should I send a return?
Nowhere, please. For a damaged or wrong item we only need a photo, so nothing has to be sent back. Our company address is a mailing address only.
What about a piece with a name on it?
The name is printed exactly as you type it, so please check the spelling in the preview before you order. If the printed name does not match what you typed, that is a misprint and we will replace or refund it.
Can I cancel or change my order?
Email hello@firstweft.com right away with your order number. Production usually starts within a few hours. If it has not started, we can cancel the order and refund you in full. Once your piece is in production it cannot be changed or canceled.