Refund policy

Every FirstWeft item is printed to order just for you, so we can't accept returns or exchanges for change of mind or the wrong size. Please check the size chart on each product page before you order.

Damaged, defective or wrong items
If your order arrives damaged, misprinted or defective, or you received the wrong item or size, we'll send a free replacement or give you a full refund. Email us at firstweft@gmail.com within 30 days of delivery with your order number and a photo of the problem. You don't need to send the item back.

Damaged packages
If the package itself arrives damaged, email us within 72 hours of delivery with photos of the package and the item.

Lost or late orders
If your order hasn't arrived 30 days after it shipped, or its tracking hasn't updated for 20 days in a row, email us and we'll send a replacement or a full refund.

Cancellations and changes
Printing usually starts within a few hours of your order. If you need to cancel or change your order, email us right away. We can give a full refund if printing hasn't started yet. Once your item is in production, it can't be cancelled.

What we can't cover
We can't replace or refund an order when the shipping address, size or color was entered incorrectly at checkout, when an item was damaged after delivery, or when a package couldn't be delivered because it was refused or the recipient details were wrong. Colors can look slightly different on screen than on fabric.

How refunds work
Approved refunds go back to your original payment method. Your bank may take up to 10 business days to show it.

Questions?
Email firstweft@gmail.com and we'll reply within 1 to 2 business days.